Skip to content
// RESOURCES · FAQ

Answers to the questions buyers and evaluators ask.

Ten categories. Forty questions. Specific, not promotional.

99.98%
Uptime
14.2ms
Latency
128/128
Nodes
resources · live fig_faq
// FAQ

Frequently asked questions.

01 · Product scope
Is this a coding assistant?

No. EngynOS governs the full software delivery lifecycle. Coding is one capability among requirements, planning, QA, release readiness, observability, insights, and governance.

Do I have to replace my existing tools?

No. EngynNexus connects to GitHub, Jira, Slack, Datadog, AWS, Azure, GCP, and 240+ others. The platform orchestrates across what you have.

Can I start with one workflow?

Yes — pilots usually start with release readiness or QA automation.

What does "governed" mean in practice?

Approvals at named gates, signed evidence packs, hash-pinned audit ledger, replayable agent decisions.

02 · AI agents
Which AI models do you use?

Anthropic Claude, OpenAI, and OSS models. Per-mission routing with provider fallback. You can pin versions or restrict to OSS-only.

Can I bring my own model?

Yes — any provider with an OpenAI-compatible or Anthropic-compatible endpoint.

How do agents stay in scope?

Mission scope is policy-as-code; agents cannot edit files, call tools, or access data outside the declared scope.

Are agent decisions explainable?

Yes — every prompt, retrieval, and tool call is hash-pinned in the ledger and replayable.

03 · Security
Is EngynOS SOC 2 certified?

SOC 2 Type II and ISO 27001 certified. NIST AI RMF aligned.

How is data protected?

CMK / HSM key custody, tenant isolation with cryptographic boundaries, zero retention by default, regional residency.

Can we deploy air-gapped?

Yes — private/air-gapped mode with OSS-only model routing.

How are breakglass actions handled?

Logged separately, require exec attestation, and surface in the audit export.

04 · Data control
Where does our data live?

In the region you select. Residency enforced at the platform layer.

Do you train on our data?

No.

Can we set retention?

Yes — per-tenant retention windows with regional purge.

Can we redact PII before prompts?

Yes — built-in redaction with custom policies.

05 · Integrations
What does Nexus connect to?

GitHub, GitLab, Bitbucket, Azure DevOps, Jira, Linear, Slack, Teams, Datadog, Grafana, Sentry, AWS, Azure, GCP, Okta, Entra ID, and 200+ others.

What protocols are supported?

MCP, OpenAPI 3.1, gRPC, GraphQL, webhooks.

Can we build our own connector?

Yes — connector SDK with MCP-first patterns.

06 · QA + testing
What test types are covered?

Unit, integration, contract, E2E (Playwright), accessibility, visual regression, performance.

Do you support BDD?

Yes — Given/When/Then linked to acceptance criteria.

How do you handle flaky tests?

Cluster + classify on failure. Diff-aware suite selection reduces flake exposure.

Can we keep our existing test runners?

Yes — EngynQA orchestrates across your existing runners.

07 · Deployment
What hosting modes do you offer?

Managed cloud (EU/US/APAC), customer cloud (your VPC), private/air-gapped.

Same features across modes?

Same control plane. Some integrations require outbound connectivity (flagged per adapter).

How long to deploy?

Managed cloud: under 30 minutes to first mission. VPC: typically 1-2 days.

08 · Pilot Access
How is pilot access structured?

Three tiers (Builder / Scale / Sovereign). Tiers gate concurrency, governance depth, and deployment surface.

Are model costs included?

You can bring your own provider key (no markup) or use our pooled rates.

Volume discounts?

Yes — Scale and Sovereign include negotiated rates.

09 · Migration
How do I migrate from a single-agent tool?

Run them side-by-side during pilot. Cut over once your team is on the factory.

Will existing PRs and tickets carry over?

Yes — Nexus mirrors existing state.

10 · Enterprise governance
Is RBAC supported?

Yes — RBAC + ABAC + policy-as-code.

How is audit handled across BUs?

Federated audit with cross-tenant exports for org-level evidence.

What compliance frameworks are supported?

SOC 2, ISO 27001, NIST AI RMF, HIPAA, GDPR, EU AI Act, DORA, CCPA, APP.

// RELATED

Keep reading.

// INITIATE

Start a Software Factory pilot.

Connect one repository, one ticketing tool, and one mission. See evidence in days, not quarters.